Privacy Policy

Scope

Stream knows that you care how information about you is used and shared, and we appreciate your trust that we will do so responsibly. This policy describes what information we collect why we collect it, and what we do with it (“Privacy Policy”) and for our clients, supplements the Stream Terms of Use found at terms of use. To the extent an inconsistency or conflict arises between the terms of the above described Terms of Use and this Privacy Policy, the terms of this Privacy Policy will control.

By visiting our website at “https://streamcompanies.com/” and other domain names managed by Stream, and by using our products and services, you accept the conditions described in this Privacy Policy, and consent to Stream’s Terms of Use. This Privacy Policy covers our website(s) and the platform services we may provide to our clients.

When used in this Privacy Policy, “we,” “us,” and “our” may refer to us, Stream Companies, LLC or “Stream.”

Information we collect

We may collect information that describes or relates to you (“Personal Information” or “Personal Data” as defined under applicable state law). Personal Information does not include:

Publicly available information as defined under applicable state law;
Deidentified or aggregated information; or
Information excluded from the applicable state laws including but not limited to Personal Information governed by the Health Insurance portability and Accountability Act (“HIPAA”) or Gramm Leach Bliley Act (“GLBA”).

For details on what we do with information you may provide, please go to How We Use Information Collected.

Voluntarily Collected Data

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to us through the website or in connection with any of our products or services, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Stream and authorized third parties (more about them is described below).

During your use of our website or services, we may ask for Personal Data, which may include your name, e-mail address, phone number, address, type of business, customer preference information, and customer number (if you have one), as well as other similar personal information that is needed to register or subscribe you to services or offers. In the case of newsletters or mailing lists, you will be able to “unsubscribe” or “opt-out” of these mailings at any time.

Automatically Collected Data

When you interact with Stream through our website or by use of our products or services, we receive and store certain information, which is collected using advertising tracking technologies and log data as described below:

When you interact with Stream through our website or by use of our products or services, we receive and store certain information, which is collected using cookies and log data as described below:

Information which is automatically collected when you browse

Certain information about your visit can be collected when you browse and/or interact with the site. When you visit our website, Stream creates a user profile including a user’s visitor ID number and any information the user directly provides through the site or other interactions with the site and/or the company associated with the site (e.g. phone calls and chats). This information may include below fields. We will not ask for or knowingly associate financial information with your user profile.

Browser Type
Geographic location (latitude and longitude)
Available plugins
Internet service provider
Internet protocol (“IP”) address and/or mobile device ID
Geographic location based on the IP address of the user’s local system (which may be considered Precise under applicable state law)
Pages visited, features used, and activities performed on the site
Domain from which you accessed the internet
Operating system for the device that you’re using and information about the browser you used when visiting the site.
Date and time of your visit
Address of the website that connected you to the site (such as google.com)
Device Type (such as laptop, tablet, or type of mobile device)
Screen resolution
Browser language
Time spent on page
Scroll depth (measures how much of a web page was viewed)

We use AdTech (defined below) which collects basic site usage information such as:

How many visits the site gets
The pages visited
Time spent on the site
The number of return visits to the site
The geographic location of the device used to access the site
Types of devices used

How We Collect Information

We may use advertising tracking technologies such as cookies, web beacons, pixel tags and flash objects (“AdTech”). You may opt out from the data that we are collecting during your visit by clicking here.

We use cookies from third parties, such as Google Analytics, a web analytics service provided by Google Inc. (“Google”). The information collected by these third parties (including your internet protocol (IP) address) will be transmitted to and stored by the third parties on our behalf for the purpose of evaluating your use of the website, compiling reports on the website activity and providing further services to us relating to the website usage. Learn more about Google Analytics’ privacy practices, and see a copy of Google’s privacy policy, at the following link: https://support.google.com/analytics/answer/6004245?hl=en&ref_topic=2919631. You can prevent your data from being collected by Google Analytics on our website by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

When you visit this website or use our products or services, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the website. This log data includes web pages visited, browser type and settings, length of visit, the date and time of your request, and product features you use. The website also automatically captures your Internet Protocol (“IP”) address as well geolocation data such as your latitude and longitude after obtaining your consent through a browser opt-in. Stream uses geolocation data & IP addresses to analyze trends, administer the website, track user movement, ensure the security of your interaction with the website and gather broad demographic information for aggregate use.

How We Use Information Collected

The information collected is used to maintain the site, including:

Monitoring website stability
Measuring website traffic
Optimizing website content
Improving your experience

Except as otherwise set forth herein, the information associated with a user profile is used, maintained, and disclosed in accordance with the restrictions in the Terms of Use and this Privacy Policy, including any obligations around confidentiality and third-party disclosures.

The information associated with your user profile may be used to understand and analyze the usage of the site, and for the purposes of marketing our products and services to you. In particular, the AdTech may automatically generate and send email marketing communications to you (to the extent you have provided your email address as part of your interactions with the site and/or the company associated with the site). The content of those email marketing communications may be based on the pages that you have visited and/or the features you have used on the site. To opt-out of receiving the email marketing communications generated by the AdTech, please see the Opt-Out instructions in Your Data Choices below.

The information associated with your user profile will not be used or disclosed to third parties other than for the purpose it was collected, without the user’s prior consent. By using this site, you consent to the collection, use, and disclosure of your Personal Information as described herein. If you do not consent, you may opt-out of the use of the AdTech as set out in Your Data Choices below.

Your Data Choices

We offer everyone in the U.S. (as well as Puerto Rico, and the US Virgin Islands) choices about their personal data. Please note that your choices may vary depending on the laws that apply to where you are located.

Opt-In/Opt-Out

The AdTech is enabled by default to provide a quality consumer experience. The AdTech gathers information about the user’s hardware and software configurations to identify the user each visit and associate the user with their existing user profile. Unlike a “cookie,” and except for local storage discussed below, the system does not store a file on the user’s computer. Therefore, the user information gathered is not deleted when the user clears their cache and/or deletes their cookies.

To opt-in or opt-out of the different categories of data collection, please click here.

You may also opt-out of receiving email marketing communications by sending a request to privacy@streamcompanies.com or by clicking the unsubscribe link on any such email marketing communication you receive.

Please note that clicking the unsubscribe link may only result in your no longer receiving marketing communications generated by the AdTech, you may still receive other email communications from the company associated with the site.

As noted above, the AdTech may also collect and store information (including personal or sensitive information) locally on your device using mechanisms such as browser web storage application data caches. Browser web storage enables the site to store data in a browser on a device. When used in “local storage” mode, it enables data to be stored across sessions. Similarly, an application data cache is a data repository on a device. You may stop local storage from being used by modifying your internet browser settings but stopping local storage may result in the site having impaired or limited functionality.

Furthermore, disabling local storage will not block the AdTech from operating; rather, it will only prevent the AdTech from collecting and storing information locally on your device. To disable the AdTech, see the Opt-Out Instructions above. Further you should refer to the help provided by your internet browser for the most up-to-date and accurate instructions on disabling local storage.

Browser or platform controls

Cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn more about how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our website. If you choose to delete cookies, settings and preferences controlled by these cookies, including advertising preferences, may be deleted and will need to be recreated.
Global Privacy Control. Some browser and browser extensions support the “Global Privacy Control” (“GPC”) or similar controls that can send a signal to the websites you visit indicated your choice to opt-out from certain types of data processing, including data sales and/or targeted advertising, as specified by applicable law. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting or similar control recognized by regulations or otherwise widely acknowledged as a valid opt-out preference signal.
- Do Not Track. Some browsers include a “Do Not Track” (“DNT”) setting that can send a signal to the websites you visit, indicating that you do not wish to be tracked. Unlike the GPC described above, there is no common understanding of how to interpret the DNT signal; therefore, our sites do not respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the GPC, cookie controls, and advertising controls described above.
Mobile Advertising ID Controls. iOS and Android operating systems provide options to limit tracking.
Email Web Beacons. Most email clients have settings that allow you to prevent the automatic downloading of images, including web beacons, which avoid the automatic connection to the web servers that host those images.
Accessing, Correcting, and Updating Your Personal Information.

To review, access, correct, and/or update your information that is collected using the AdTech, contact us at privacy@streamcompanies.com or by writing us at 1475 Phoenixville Pike, Suite 202, West Chester, PA 19380. We keep information associated with your user profile for as long as we think is necessary or advisable, and we reserve the right to retain it to the full extent permitted by law. If required by law, a government order, or similar legal process, we will disclose your information.

Notice and Consent.

We provide applicants with a notice about the personal data we collect, how it will be used, and with whom we disclose personal data. We will get consent from applicants for the collection and use of personal data where such consent is required by applicable law.

Children

In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly collect personal information from children under the age of 13, 16 in California, (a “child”) without verifiable consent of a parent or guardian, and our site is intended to be used by children under 13 only with significant parent or guardian involvement and approval.

If we learn that we have inadvertently collected personal information of a child without parental consent as required by law, we will take appropriate steps to delete this information. If you are a parent or guardian and discover that your child provided personal information to us without your consent, please alert us immediately by emailing privacy@streamcompanies.com.

Applicable Law

The AdTech and our provision of services are operated and controlled from offices in the United States. If you access the site or use our services from locations outside the United States, you do so at your own risk and are responsible for conformance with applicable local laws. Your access to the site and use of our services constitutes your consent that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by other jurisdictions.

Security

Stream takes reasonable and appropriate steps to protect Personal Information provided via the services and websites from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us. Please keep this in mind when disclosing any Personal Information to Stream.

APPLICABLE LAW

Our services and websites are operated and controlled from offices in the United States. If you access the site from locations outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws. Your access to the site constitutes your agreement that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the in other jurisdictions.

California Privacy Rights

Under the CCPA, California residents have the right to receive certain disclosures regarding our information practices related to “Personal Information,” as defined under the CCPA. To the extent you are a resident of California, and we collect Personal Information subject to CCPA, the following applies:

To the extent you are a resident of California, you may have the following rights to your Personal Information:

Right to Access: With respect to the Personal Information we have collected about you in the prior 12 months, you have the right to request from us (up to twice per year and subject to certain exemptions): (i) categories of Personal Information about you we have collected; (ii) the sources from which we have collected that Personal Information; (iii) our business or commercial purposes for collecting, selling, or disclosing that Personal Information; (iv) the categories of third parties to whom we have disclosed that Personal Information; and (v) a copy of the specific pieces of your Personal Information we have collected.
Right to Correct: You have the right to request that we correct inaccuracies in your Personal Information.
Right to Delete: Subject to certain conditions and exceptions, you may have the right to request deletion of Personal Information that we have collected about you.
Right to Opt-Out of Sale/Sharing: You may have the right to opt-out of the “sale” or “sharing” of your Personal Information. Where applicable, to opt out from the sharing or sale of information described above, please click on the “Do Not Sell or Share My Personal Information” Link on the bottom of the website homepage.
Right to Non-Discrimination: We will not discriminate against you for exercising any of the rights described in this section.
Authorized Agent: You may designate someone as an authorized agent to submit requests and act on your behalf. To do so, you must provide us with written permission to allow the authorized agent to act on your behalf.

To make a request for the rights described above, please contact us here or email us at privacy@streamcompanies.com. Please indicate you are making a request pursuant to your “California Privacy Rights.” You must provide us with the following information: (1) first and last name; (2) email address; and (3) zip code. We will take steps to verify your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your request or, where necessary, to process your request. If we are unable to adequately verify a request, we will notify the requestor. In order to opt out of sharing information for targeted marketing, where applicable, please click on the Opt-Out button titled “Do Not Sell My Information” at the link here.

Colorado Privacy Rights (Effective July 1, 2023)

Under the CPA, Colorado residents have the right to receive certain disclosures regarding a business’ processing of “Personal Data,” as defined under the CPA, as well as certain rights with respect to our processing of such Personal Data. To the extent you are a resident of Colorado, and we collect Personal Data subject to applicable Colorado law, the following applies.

Right to Access: You have the right to confirm whether or not we are processing your Personal Data and to access such Personal Data.
Right to Correction: You have the right to correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data.
Right to Deletion: You have the right to delete the Personal Data provided to us by you.
Right to Data Portability: You have the right to obtain a copy of the Personal Data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your Personal Data to another controller without hindrance, where the processing is carried out by automated means.
Right to Opt-Out of Sale, Targeted Advertising, and Profiling: For purposes of the CPA, a “sale” includes disclosing Personal Data to a third party in exchange for monetary compensation or other valuable consideration. We do not “sell” Personal Information under this definition. Colorado residents have the right to opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not process Personal Data for such profiling. To opt out of targeted marketing, where applicable, please click on the Opt-Out Link on the bottom of the website homepage.
Right to Appeal: If we decline to take action regarding your request, you have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. You have the right to contact the Colorado Attorney General if you have concerns about the result of the appeal.

Connecticut Privacy Rights (Effective July 1, 2023)

Under the CTDPA, Connecticut residents have the right to receive certain disclosures regarding a business’ processing of “Personal Data,” as defined under the CTDPA, as well as certain rights with respect to our processing of such Personal Data. To the extent you are a Connecticut resident, and we collect Personal Data subject to applicable Connecticut law, the following applies.

Right to Access: You may have the right to confirm whether or not we are processing your Personal Data and to access such Personal Data.
Right to Correction: You may have the right to correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data.
Right to Deletion: You may have the right to delete the Personal Data provided to us by you.
Right to Data Portability: You may have the right to obtain a copy of the Personal Data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your Personal Data to another controller without hindrance, where the processing is carried out by automated means.
Right to Opt-Out of Sale, Targeted Advertising, and Profiling: For purposes of the CTDPA, a “sale” includes disclosing Personal Data to a third party in exchange for monetary compensation or other valuable consideration. We do not “sell” Personal Information under this definition. Connecticut residents have the right to opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not process Personal Data for such profiling. To opt out of targeted marketing, where applicable, please click on the Opt-Out Link on the bottom of the website homepage.
Right to Appeal: If we decline to take action regarding your request, you have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you contact the Attorney General to submit a complaint.

Virginia Privacy Rights (Effective January 1, 2023)

Under the VCDPA, Virginia residents have the right to receive certain disclosures regarding a business’ processing of “Personal Data,” as defined under the VCDPA, as well as certain rights with respect to our processing of such Personal Data. To the extent you are a resident of Virginia and we collect Personal Data subject to applicable Virginia law, the following applies.

Right to Access: To confirm whether or not we are processing your Personal Data and to access such Personal Data.
Right of Portability: You may have the right to obtain a copy of the Personal Data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your Personal Data to another controller or business where the processing is carried out by automated means.
Right to Correction: You may have the right to correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data.
Right to Deletion: You may have the right to delete Personal Data provided by or obtained about you.
Right to Opt-Out of Sale: Under the VCDPA, a “sale” includes disclosing or making available Personal Information to a third party in exchange for money. We do not “sell” Personal Information under this definition.
Right to Opt-Out of Targeted Ads and Significant Profiling: You may have the right to opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not process Personal Data for such profiling. To opt out of targeted marketing, where applicable, please click on the Opt-Out Link on the bottom of the website homepage.
Right to Appeal: If we decline to take action regarding your request, you have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you contact the Attorney General to submit a complaint.

To make a request for the rights described above, please contact us here or email us at privacy@streamcompanies.com. Please indicate that you are making a request pursuant to your “Virginia Privacy Rights” and provide us with the following information: (1) first and last name; (2) email address; and (3) zip code. We will take steps to verify your request by matching the information provided by you with the information we have in our records. Please note, we may deny your request if (1) we are not reasonably capable of associating your request with the Personal Data or it would be unreasonably burdensome for us to associate your request with the Personal Data; (2) we do not use the Personal Data to recognize or respond to you specifically or associate the Personal Data with other Personal Data about you; and (3) we do not sell the Personal Data to any third party or otherwise voluntarily disclose the Personal Data to any third party other than a processor, except as otherwise permitted under Virginia law.

Utah Privacy Rights (Effective December 31, 2023)

Under the Utah Consumer Privacy Act (“UCPA”), Utah residents have the right to receive certain disclosures regarding a business’ processing of “Personal Data,” as defined under UCPA, as well as certain rights with respect to our processing of such Personal Data. To the extent you are a resident of Utah, and we collect Personal Data subject to applicable Utah law, the following applies.

Right to Access: You may have the right to confirm whether or not we are processing your Personal Data and to access such Personal Data.
Right to Correction: You may have the right to correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data.
Right to Deletion: You may have the right to delete the Personal Data provided to us by you.
Right to Data Portability: You may have the right to obtain a copy of the Personal Data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your Personal Data to another controller without hindrance, where the processing is carried out by automated means.
Right to Opt-Out of Sale, Targeted Advertising, and Profiling: For purposes of UCPA, a “sale” includes disclosing Personal Data to a third party in exchange for monetary compensation. We do not “sell” Personal Information under this definition. Utah residents have the right to opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not process Personal Data for such profiling. To opt out of targeted marketing, where applicable, please click on the Opt-Out Link on the bottom of the website homepage.

Changes to the Notice

We review this policy at least annually and may amend it from time to time. Except as otherwise required by applicable law, our only notification will consist of posting a new policy. When we update this policy, we will revise the “Effective Date” date above and post the new privacy policy. We recommend that you review the privacy policy each time you visit our site to stay informed of our privacy practices.

Questions and Contact Us

If you have any questions about this Policy or our privacy practices, you may contact us at privacy@streamcompanies.com or by writing us at 1475 Phoenixville Pike, Suite 202, West Chester, PA 19380.

This Privacy Policy was last updated August 1, 2023.

Stream Companies (“Stream”) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so responsibly. This notice describes our Privacy Policy. By visiting our website at “https://www.streamcompanies.com/” and other domain names managed by Stream, and using our products and services, you are accepting the practices described in this Privacy Policy, and consent to Stream’s Terms of Use.

Voluntarily Collected Data

Automatically Collected Data

When you interact with Stream through our website or by use of our products or services, we receive and store certain information, which is collected using cookies and log data as described below:

In operating the website, we use “cookies.”
- A cookie is a piece of information that the computer that hosts our website gives to your browser when you access the website. These cookies help provide additional functionality to the website and help us analyze website usage more accurately. In particular:
  - Our website may set a cookie on your browser that allows you to access the website without needing enter a password more than once during a visit to the website;
  - We use cookies from third parties, such as Google Analytics, a web analytics service provided by Google Inc. (“Google”). The information collected by these third parties (including your internet protocol (IP) address) will be transmitted to and stored by the third parties on our behalf for the purpose of evaluating your use of the website, compiling reports on the website activity and providing further services to us relating to the website usage. Learn more about Google Analytics’ privacy practices, and see a copy of Google’s privacy policy, at the following link: https://support.google.com/analytics/answer/6004245?hl=en&ref_topic=2919631. You can prevent your data from being collected by Google Analytics on our website by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
- If you are based in the European Economic Area, when you first visit the website, you will be asked to consent to the use of cookies on the website in accordance with this Privacy Policy, and if you accept we will store cookies on your computer.
- On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off.
- While we recommend that you leave cookies turned on, because they allow you to take advantage of some of the website’s features, on most web browsers you may refuse the use of cookies by selecting the appropriate settings. Be aware, though, that if you do this you may not be able to use the full functionality of the website.
- To find out more about cookies and similar technologies, including how to see what cookies and similar technologies have been set and how to manage and delete them, visit allaboutcookies.org.
In operating the website, we use “log data.”
- When you visit this website or use our products or services, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the website. This log data includes web pages visited, browser type and settings, length of visit, the date and time of your request, and product features you use. The website also automatically captures your Internet Protocol (“IP”) address as well geolocation data such as your latitude and longitude after obtaining your consent through a browser opt-in. Stream uses geolocation data & IP addresses to analyze trends, administer the website, track user movement, ensure the security of your interaction with the website and gather broad demographic information for aggregate use.

HOW DO WE USE YOUR PERSONAL DATA AND OTHER INFORMATION?

Provision of services

Stream will only use the Personal Data you provide consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. If you provide Personal Data to purchase, register, or use a service, we will use your Personal Data to conduct activities related to your request, including delivering to you the service(s) that you purchased, maintaining your account, contacting you regarding your use of the products and services and/or the website, or notifying you of important changes to our services and/or the website. For EU data subjects, such use is necessary to respond to your request and to process any orders you may submit to us.

Collecting Data On Behalf of Our Customers to Improve Your Online Experience

Some of our services involve our use of your information to deliver our customers relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve you. Such services may include the use of certain analytics and reporting service tools and technology platforms (the “Tool(s)”), which create a user profile for each visitor of the targeted site (the “Site”) which may be used by: us to understand and analyze the usage of our Site, and for the purposes of marketing our products or services to you; and our customers, to understand and analyze the usage of their Site, and for the purposes of marketing their products or services to you. For each visit to the Site (or our customer’s Site as the case may be), the Tools: (1) identify the traffic source for the visit; and (2) issue a unique visitor ID number and visitor traffic number; and (3) request the consent of visitors to share their location via browser opt-in. As the user navigates the site, the Tools may track and store the pages visited and features used. The Tools also may link information provided through forms featured on the site or during phone calls with a visitor ID number. Using local storage, the Tools may also store data in the user’s Internet browser or in a data repository on the user’s device for purposes of associating the user with his or her user profile. The Tools operate only on the site and phone system – it does not track information regarding your use of other sites or activities on other sites.

Information Collected and Usage of Information.Stream creates a user profile including the user’s visitor ID number and any information the user directly provides through the site or other interactions with the site and/or the company associated with the site (e.g., phone calls and chats). This information may include a user’s personal information, such as name, personal phone number, home address, email address, and similar information. We will not ask for or knowingly associate financial information with your user profile. Unless the user provides us personal information, the information associated with the user profile is limited to information automatically collected as a user browses and interacts with the site, such as the user’s browser type, available plugins, Internet service provider, Internet protocol (“IP”) address and/or mobile device ID, and pages visited, features used, and activities performed on the site. Except as otherwise expressly set forth herein, the information associated with a user profile is used, maintained and disclosed in accordance with the restrictions in this privacy policy, including the obligations of confidentiality and restrictions on disclosure to third parties.
You expressly acknowledge and agree that the information associated with your user profile may be used to understand and analyze the usage of the site, and for the purposes of marketing our products or services to you. In particular, the Tools may automatically generate and send email marketing communications to you (to the extent you have provided your email address as part of your interactions with the site and/or the company associated with the site). The content of those email marketing communications may be based on the pages that you have visited and/or the features you have used on the site. To opt-out of receiving the email marketing communications generated by the Tools, please see the Opt-Out instructions below.
The information associated with your user profile will not be used or disclosed to third parties other than for the purpose for which it was collected, without the user’s prior consent. For purposes of clarity, the information collected by the Tools and/or associated with your user profile may be disclosed to the following categories of third parties: our customers who are using the Tools on their site(s) for which your user profile has been associated; customers’ respective Original Equipment Manufacturers (“OEMs”) if applicable as a part of their respective certified marketing programs and their affiliates; and our service providers, as needed to provide the Tools. By using the site, you consent to the collection, use and disclosure of your personal information as described herein. If you do not consent, you may opt-out of the use of the Tools (as set out below).
Blocking and/or Disabling the Tools.The Tools gather information about the user’s computer hardware and software configurations to identify the user each visit and associate the user with their existing user profile. Unlike a “cookie”, and except for local storage discussed below, the system does not store a file on the user’s computer; therefore, the user information gathered is not deleted when the user clears their cache and/or deletes their cookies. In order to disable the Tools, see the Opt Out instructions below.
Opt-Out. You may opt-out of tracking and receiving email marketing communications generated by the Tools by SUBMITTING AN OPT-OUT REQUEST HERE, or by clicking the unsubscribe link on any such email marketing communication you receive if available. Please note that clicking the unsubscribe link may only result in your no longer receiving marketing communications generated by the Tools; you may still receive other email marketing communications from the company associated with the site.
As noted above, the Tools may also collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches. Browser web storage enables websites to store data in a browser on a device. When used in “local storage” mode, it enables data to be stored across sessions. Similarly, an application data cache is a data repository on a device. You may stop local storage from being used by modifying your Internet browser settings but stopping local storage may result in the site having impaired or limited functionality. Furthermore, disabling local storage will not block the Tools from operating; rather, it will only prevent the Tools from collecting and storing information locally on your device. To disable the Tools, see the Opt-Out instructions above. Further, you should refer to the help provided by your Internet browser for the most up-to date and accurate instructions on disabling local storage.

Stream Marketing Purposes

We will send you information about our various products and services, or other products and services we feel may be of interest to you. Only Stream (or agents working on behalf of Stream) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing information from Stream by SUBMITTING AN OPT-OUT REQUEST HERE.

Where required by applicable law (for example, if you are an EU data subject), we will only send you marketing information by email if you consent to us doing so at the time you provide us with your Personal Data (and such consent will be our legal basis for processing your Personal Data for such purpose). When you provide us with your consent to be contacted for marketing purposes, you have the right to withdraw your consent at any time by following the instructions to “opt-out” of receiving marketing communication in each marketing email we send you or by contacting us as indicated above.

To analyze, administer, support, and improve use of the website and our services

We use data relating to your use of and interaction with the website and our products and services, including information that we obtain through cookies, to analyze, administer, support and improve your access to and use of the website and our services. We often conduct research on our customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Stream may share this aggregate data with its affiliates, agents and business partners. Stream may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners, and to other third parties for other lawful purposes. This aggregate information does not contain any of your Personal Data, and your name will not be provided to any third party. For EU data subjects, this use of your Personal Data is necessary for our legitimate interests in understanding how the website and our services are being used by you and to improve your experience of it. For some cookies placed through our website, we rely on your consent – please refer to the “Cookies” section for more information on how we use cookies and other tracking technologies.

If Stream intends to use any Personal Data in any manner that is different from anything stated in this Privacy Policy, we will inform you prior to or at the time the Personal Data is collected, and if the law changes in any way, we will give you notice as required.

OUR DISCLOSURE OF YOUR PERSONAL DATA AND OTHER INFORMATION

Stream will not sell any of your information, but under certain circumstances we may share your Personal Data as follows:

Affiliated Companies: We may also share your Personal Data with our affiliated companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Other Service Providers: From time to time Stream hires other companies to perform certain business-related functions or work for us to provide our products and services to you. These companies may include Email automation services, hosting and cloud computing service providers, payment processors, customer service, website analytics companies, providers of CRM, and marketing and sales software solutions. We only give them with the limited information that they need to perform the specific task they are hired to do. Subject to our specific instructions, they may access, process or store Personal Data solely in order to perform the services we have hired them to do.

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, your Personal Data may be part of the transferred assets.

Legal Requirements: Stream may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Stream, (iii) act in urgent circumstances to protect the personal safety of users of our website or our products or services or the public, or (iv) protect against legal liability.

YOUR CHOICES

You can visit certain parts of the website and use certain portions of the products and services without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain portions of the website or products and services.

EXCLUSIONS

This Privacy Policy does not apply to any Personal Data collected by Stream other than Personal Data collected through the website or products and services. This Privacy Policy shall not apply to any unsolicited information you provide to Stream through the website or products and services or through any other means (without prejudice to your rights under the applicable law). This includes, but is not limited to, information posted to any public areas of the website, such as forums (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Stream shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

CHILDREN

Stream does not knowingly collect Personal Data from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through the website or products and services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the website or products and services without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to Stream through the website or products and services, please contact us as indicated in the Contacting Stream section at the end of this document, and we will endeavor to delete that information from our databases.

THIRD PARTY SITES AND PRODUCTS

This Privacy Policy applies only to the Stream website, products and services. Our website, products, and/or services may contain links to or otherwise interact with other websites or products not operated or controlled by Stream, including third party add-ons, applications and other software that could track your usage or collect Personal Data. The information that you share with Third Party websites will be governed by the specific privacy policies and terms of service of the Third Party websites and not by this Privacy Policy. We suggest contacting those third parties directly for information on their privacy practices and policies.

SECURITY

Stream takes reasonable and appropriate steps to protect the Personal Data provided via the website and products and services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, Email or messages sent to or from the website or products and services may not be secure. Therefore, you should take special care in deciding what information you send to us. Please keep this in mind when disclosing any Personal Data to Stream via the Internet.

CHANGES TO THIS PRIVACY POLICY

The website, our products and services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice, so please review this policy periodically, and especially before you provide us with any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the website or products and services after any changes or revisions to this Privacy Policy indicates your agreement with the terms of the revised Privacy Policy.

ACCESS TO INFORMATION

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the website or products and services.

CONTACTING STREAM

Please contact us if you have any questions about this Privacy Policy or the information practices of the website or products and services.

You may contact us by:

Email: privacy@streamcompanies.com

Mail/Phone:
1475 Phoenixville Pike
Suite 202
West Chester, PA 19380
888.474.1724

This Privacy Policy was last updated July 25, 2023.

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